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Digital Accessibility

Help more people access your information and use your services, with practical improvements to websites, documents and everyday communications.

Websites

Help people find information and complete tasks on your website, whether they use a keyboard, screen reader or enlarged text.

We design, build and improve websites, typically working towards the Web Content Accessibility Guidelines WCAG 2.2 Level AA standard at handover. Reviews, practical fixes and editor guidance help your team maintain accessibility as the website changes.

A laptop displaying the Polar Dry Ice Cleaning homepage

Documents

Give customers and colleagues documents they can read and navigate with assistive technology.

Through our GrackleDocs partnership, we help review and improve existing PDFs, create accessible templates and guide publishing in Google Workspace and Microsoft tools, with WCAG and PDF/UA informing the work.

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Comms

Make your message easier to understand without losing your brand’s personality.

We help improve everyday communications across website content, documents and social posts. Clear language, meaningful headings, readable layouts and useful image descriptions help people understand the information and what to do next.

A group of young adults around a desk at a library, one of whom is in a wheelchair

Training

Give your team practical skills they can apply whenever they publish or update content.

Our training is delivered by IAAP certified professionals and covers document accessibility, content management, communications and social media. You can manage delivery internally, keep it with us or share the responsibilities.

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  • Which accessibility standards should we know about?

    WCAG provides testable criteria for making web content more accessible. Level AA is a commonly used target, including within UK public-sector accessibility requirements.

    For PDFs, PDF/UA addresses the technical structure that supports accessibility, including how content is tagged. It complements broader accessibility requirements rather than making the visual appearance of a document the only consideration.

  • What legal requirements apply to our organisation?

    That depends on your organisation, services and the markets you serve. UK public-sector websites and apps have specific accessibility requirements. Service providers also have reasonable-adjustment duties under the Equality Act 2010 in Great Britain or the Disability Discrimination Act 1995 in Northern Ireland.

    The European Accessibility Act covers specified products and services, including ecommerce, rather than every website without distinction. Speak to your legal adviser about the requirements that apply to you. Our role is to support practical accessibility improvements, not provide legal advice.

  • Can an accessibility widget replace improvements to our website?

    A widget should not be treated as a substitute for reviewing the website and addressing barriers in its content, design and functionality.

    Automated checks can help identify some problems, but a tool or score alone cannot establish whether a website meets accessibility standards. Human evaluation is still needed.

  • Who benefits from accessible design?

    Accessibility is essential for disabled people. It can also help someone with a temporary injury, a person reading in bright sunlight or someone who cannot listen to audio in their current surroundings.

    The starting point is recognising that people’s needs and circumstances vary, rather than assuming everyone uses your website or documents in the same way.

  • Can an accessible website still reflect our brand?

    Yes. Accessibility does not require every website to look the same. Your colour palette, typography and imagery can remain distinctive while the design provides sufficient contrast, clear navigation and understandable controls.

    The task is to make those choices work together, so the visual identity supports the experience rather than making it harder to use.

  • What happens when we add new content or features?

    Accessibility needs ongoing attention. New pages, documents and components can introduce barriers, even when the original work was carefully checked.

    Clear publishing responsibilities, appropriate checks and feedback from people using the service help maintain progress. The right approach depends on who creates the content and how frequently the website changes.

  • How much does accessibility work cost?

    The scope matters more than a standard package. Improving a few recurring templates is a different task from reviewing a complex website or a large document collection.

    A useful starting point is to identify what needs attention, prioritise the barriers and separate the review, improvement work and ongoing support. That makes it easier to understand the proposed work and plan the resources it needs.